incuto is urging credit unions and community banks who are struggling with remote working during COVID-19 to get in touch and get connected so that staff can continue serving Members from home. incuto is offering credit unions the opportunity to connect securely, access data remotely and from any device, manage withdrawals from home and minimise social contact for Members by using online tools including e-signatures and Open Banking.
With banking listed as an essential frontline service, it’s imperative that credit unions can continue services without putting its teams at risk. The COVID-19 crisis has left many community-focused banks and lenders exposed so incuto is reaching out to these teams and offering its software-as-a-service solution so they can quickly connect and work remotely with no long-term commitments or tie-ins.
Commenting on today’s news, incuto CEO Andrew Rabbitt says: “The credit union sector is in the business of helping others, but coronavirus has created an urgent and immediate need to turn the tables and offer support so these banks and lenders can enable their teams to work safely at home. We can get teams working remotely with just a VPN connection back to their main office or branch, so I’m urging all credit unions who need support to get in touch and let us get you up and running.
“Equally, through services like Open Banking and e-signatures, we can make sure Members have no reason to visit a branch in person if, for example, they need to sign an agreement or produce documentation. Using our technology we can make sure social distancing is observed and minimise risk,” Andrew continues.
Online access for Members to manage finances from home and regular communication are also vitally important and incuto’s platform offers a range of tools to help credit unions during COVID-19. As well as securely allowing staff to access back office data via the online, browser-based hub, credit union teams using incuto will be able to offer Members access to online banking via its Member Area and app, ongoing costs are transaction based with no minimum volumes and users can also keep in touch with Members during this uncertain time with the platform’s automated marketing platform Buzz.
“We understand that this current crisis has been extremely difficult for credit unions and no amount of continuity planning could have fully prepared many for the fall out,” Andrew continues. “We want to reassure those organisations that our team is ready to help you at this time. If you’re struggling to get connected and serve your Members, don’t risk staff having to go into the office when we can provide the technology for effective and compliant remote working.”
Northumberland Community Bank are incuto partners and enjoyed a seamless transition to remote working when lockdown was announced. It’s Chief Executive Lauren Langton comments: “We took a strategic decision to completely change the way our credit union had worked in the past and to embrace technology. We built our business plan around offering members what they need and expect, using incuto to supply us with the digital capability this required. It felt brave at the time, but now more than ever, and especially considering the current coronavirus crisis, we feel totally vindicated and delighted that we are on the fintech journey with incuto as our partner.”
For more information about how incuto is helping credit unions and community banks during COVID-19, please click here.